My biggest worry was that it would appear to be super short again, although she has a lot of hair (in length and volume) it's not always apparent because it has a tendency to curl up fairly tightly which makes it appear much shorter than it actually would be if it were straight. So with that said, I wanted the bare minimum amount to be cut, just enough to help her hair look and feel healthy again (and much less frizzy). In the end she asked me if I'd like it shaped as well, to which I agreed. I've noticed for a couple years now that Y's hair has a looser curl at the top of her head and tighter at the bottom which causes the hair on top to look longer and the hair on bottom to look shorter, but it's a true optical illusion (the tightly curled hair on bottom is actually MUCH longer than the loosely curled top)! But anyways, the point of the shaping was to make top and bottom appear the same length.
I was very happy with the end result! It's not a huge difference but I've been able to tell that her hair feels much softer and less frizzy without all those messy ends. It's a plus for both of us because her hair doesn't tangle as much or as easily as it did before!